Frequently Asked Questions

 

More information

Frequently Asked Questions

imgBilling and Account

FDC does not support customers without orders to register accounts now.

Please place orders according to the guidance.

"Configure">>"Add to cart" or "Go to checkout">>"Checkout"---Fill in your "Account" information>>"Complete your order"

After the payment order is approved, the CRM account will be activated.

Credit cards, PayPal, Alipay, UnionPay, BitPay and wire transfer payments are accepted.

Please, follow this link.

Reseller program provides additional benefits such as discounts, hardware upgrades, custom service packages and much more. Client needs to have minimum $5000/month worth of services to be eligible for reseller status.

There is no contract or commitments. Our services are paid on a month to month basis. 

We do not, however we do offer a 72-hour period when you can cancel the service for any reason and obtain a full refund.

imgCompliance and Security

All DMCA reports received are forwarded to downstream clients and clients themselves are responsible to address the issues or keep us updated about steps taken within 24 hours.

We do not offer DDoS mitigation services by default. Some type of servers can be strengthened by ACL service for a monthly charge.

imgTechnical

Most servers are installed within 24-72 hours, some may require more time. You may always advise with Sales department to get you the closer estimate.

You are welcome to test our speed and choose the most suitable location through our Looking Glass.

Sure, we do not block any ports or restrict specific services so as long as your site does not violate our AUP/TOS, does not break U.S. laws and it does not attract abuse reports/complaints/listings, there will be no problem to host it.

No. We have over 35+Tbps of Internet connectivity and each server on our network can fully utilize its port.

The "10Gbps unmetered" plan allows you to use 10Gbps inbound and outbound between 6pm-6am CST and 3Gbps out and 10Gbps in between 6am-6pm CST while the "10Gbps dedicated" comes with no restrictions and can be used 24/7.

Dedicated and colocation servers can get up to 10 free IPs by default, virtual servers come with an allocated number of IPs that is mentioned with every VPS plan. Additional IPs can be assigned at $2/IP/month and are subject to justification per ARIN rules.

image